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Check the estimated delivery time, as well as the shipping cost:
(1): Duties and taxes, if any, not included.
(2) Europe A: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, San Marino, Slovakia, Slovenia, Switzerland, United Kingdom and United States.
(3) Europe B: Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Faroe Islands, Iceland, Kosovo, Latvia, Lithuania, Macedonia, Malta, Montenegro, Norway, Romania, Serbia, Sweden, Turkey and Ukraine.
If you live in a mountainous or remote area it may take longer to reach you. TERRAE will not be responsible for the delay of shipments to these destinations.
If you think your order is taking longer than usual, please contact the transport agency that we have indicated in your order confirmation and have the tracking number ready.
For international destinations (Canary Islands, Ceuta and Melilla included) we will apply the regulations in force at all times; you must take into account that this could generate the application and accrual of tariffs and taxes and customs duties at destination, and that these could be at your expense. To confirm the costs that could have the shipment to your country you can make the consultation to ciao@terraebymr.com before placing your order.
For any other questions, you can contact us at ciao@terraebymr.com.
If you are not completely satisfied with your purchase, we are here to help.
Our products can be returned within 30 days from the date of purchase.
In order for us to accept your return, please make sure you meet the following requirements:
Once we confirm the whole process we will give you the instructions to prepare the packaging so we can pick it up.
We would appreciate if you could tell us the reason for your return, it is optional, but it would help us to improve our service.
You can return your order if the destination is outside Spain (Peninsula), however, duties and taxes, if any, are not refundable.
When returning your order, make sure to send it with the necessary duties and taxes paid in advance, otherwise the costs incurred will be deducted from your refund.You can return your order if the destination is outside Spain (Peninsula), however, duties and taxes, if any, are not refundable.
Shipping costs are non-refundable. The costs of return shipping and the risk of loss or damage during shipping must be paid in advance, otherwise the costs incurred will be deducted from your refund.
The warranty is valid for 2 years.
If you receive a damaged item, please let us know as soon as possible so that we can help you.
To exercise your right of withdrawal, download and send us the following form.